REL’s SHPB / Kolsky Bar technical understands that each customer’s application tends to be different and unique. Therefore, the project engineer assigned to the project, upon system order, is the main contact for system installation, training, warranty, and testing support. This approach improves communication and solves issues quickly and efficiently.
- On-site installation and machine commissioning is generally performed by REL’s project engineers. We work quickly to get you testing and getting high quality results as soon as possible; therefore once technicians are on-site after system delivery, installations are completed within 1-2 days.
- Our project engineers offer on-site customer training at the conclusion of the installation and commissioning process to get you comfortable with your new test equipment. SHPB / Kolsky Bar experts are also available for on-site visits as requested by customers for complex system training and troubleshooting.
- REL customer support includes quick response problem solving and customer support. Our engineers are able to evaluate machine functionality, identify problems, train customers, and upgrade software products without need for on-site visits. The service is available through your project engineer at no cost during the warranty period. Simply contact your SHPB / Kolsky Bar technical support engineer at REL.
- Email SHPB support at firstname.lastname@example.org